Our locationMatthews, NC 28105 Call us(704) 980-0796

FAQ

Water or flood damage cleanup is a highly technical process, so it is normal to have questions about how to handle water cleanup, repair the water damage, and how the house flood restoration process works. The following paragraphs include the most frequently asked questions we receive. Make sure you look through them and contact us if you can’t find the answer to your questions.

My house is flooded! Should I call my insurance company first?

No. As a matter of fact, your insurance company would prefer you to call a professional company to begin water cleanup and repair the damage as soon as possible. The faster our team arrives, the more destruction we can prevent, which decreases restoration costs and protects your property from further house damage. You still want to call your insurance company to make a claim, but you should not wait for an adjuster to arrive before calling a reliable water damage restoration company to fix the situation.

What are all the services you offer?

We are a team of professionals who focus on water damage and fire restoration, but we can assist you with smoke damage repair and mold remediation solutions. We are equipped with professional tools and are well-trained to handle situations of any scope.

How does the water damage repair process work?

When you turn to Disaster Restoration Inc to repair the damage caused by water in your home or commercial facility, we will first remove any standing water from the flooring, wet carpet, and other affected materials. Next, we will use professional dehumidifiers and other specialized equipment to dry the areas. This can take days, depending on the amount of water and spaces involved. After the job is done, we will use moisture meters and thermal imaging cameras (when applicable) to make sure your property is thoroughly dry. Fixing water damage may also involve carpet cleaning, drywall removal, odor control, wood floor repair, air duct cleaning, and mold removal.

Do you work directly with consumers, businesses, or both?

Our flood damage restoration services are suitable for residential and commercial clients. We have the necessary equipment and knowledge to fix water damage on any scale. Just turn to the professionals at Disaster Restoration Inc! We operate in the greater Matthews, NC area and look forward to providing you with services and solutions that will exceed your expectations.

How many years of experience do you have in the business?

We established our business in 2014, but we have been in this field of work for 23+ years. We are experienced enough to provide you with timely and efficient solutions. Just let us know the nature of your needs and allow our specialists to provide you with the efficient yet quality services you are looking for!

How much does it cost to fix water damage?

The cost of cleanup and restoration service depends on the size of the flooded area and amount of time needed to handle the water repair. If your insurance policy covers this type of property damage, you are typically only responsible for the deductible. Because water can move so quickly and be extremely destructive, if not promptly removed with the right tools, there can be even bigger issues like mold growth and even structural damage. Make sure you call professionals like those at Disaster Restoration Inc as soon as the damage occurs.

Do you have a business license? Is your business insured or certified? 

Yes, yes, and yes. We are licensed, insured, and IICRC certified. This speaks volumes about our credibility and professionalism.

What kind of discounts do you offer 

In addition to the affordable rates and free estimates available to all of our customers, we also offer discounts for military and senior citizens.

Do you provide warranties? If yes, what kind of warranties?

We are a team of responsible professionals who offer 1-year warranties on our work.

Call us at (704) 980-0796 in your time of need! We operate in the greater Matthews, NC area and available 24/7 for emergencies!

 
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